Client Testimonials for Database Mart

Mario so fast in his respons and He understands all critical situations

very good customer care.. he got the problem give a solutions immediately .. this kind of the person for your company strength

Support agent has access to my ACTUAL PASSWORD. NO SECURITY AT ALL. THE WORST

Sky was very helpful and a good service person. I would recommend him and the company to everyone I know.Thanks A lot.

I am very happy with the level of service you provide, keep up the good work, your support staff is very fast in resolving problems, you all are the best.Best RegardsHenry

Iris's attention on Iris's attention on all the occasions when I had to contact her today was excellent. I would like to clarify that in a previous connection with Iris I marked her help as NEUTRAL. It was my mistake, I should have checked option 05, extremely satisfied.Is all thanksall the occasions when I had to contact her today was excellent.

Cathy supported me with the technical concepts for a better decision.

Good And Nyc Persons And Best Good Support Team Person. Thank You Sir So Much

Sky, you are the best! :D You just gained a loyal customer! Thank you very much for the quick support, it's my first day with your company and I was extremely satisfied with the support, thank you!

Very good man Sky, he helped me through out my payment. I hope the support continues to be like this through out my duration

July helped me with my issue with professionalism and in really short time, i am extremely satisfied.

Yes, Ryan handled the issue very quickly, but he closed the chat before I could ask a couple questions about the fix he made. We have had this fixed before but it broke again in a couple fo days, and I wanted to ask whether the change he made would be broken again by hackers making unsuccessful attempts to login to the server. I assume the answer is yes, but I wanted to validate that. He said our (my) repeated attempts to unsuccessfully login caused the issues. I AM VERY CAREFUL ABOUT LOGGING IN to make sure I am not the reason for issues like this. I am sure it was NOT me.

My IP address was on the blacklist, I was never asked about my IP address till now

Answered to questions I asked, was nice and pointed me in the right direction

Tech answered my questions and us redoing the server to do what I needed it too.

After 12 hours waiting for support, Finally i found someone that solve my probelm in 5 min. thanks!!

Let's try it first, recycle current server and recreate new server

Alina is a patient, professional and helpful person. Thank you so much !

Every time I connect the tech support they are great. I can honestly say they are why I got the second server with database mart

Friendly explanation about the use of the server and its possibilities.

cathy is good. very good at communicating and solving issues. thanks

I myself work in IT and have to deal with customers so i standing on this side I know very well guidelines and policy has to be followed. 😩 But you guys are awesome and glad there's a good team to deal with when I need to.

DATABASE MART Support team answer in 1-2 minutes help you to find your plan and respect you Thanks Hiker for your Help

been speaking to sherry from xmas 23 shes a cool agent, some times it hard to explain on a chat, she trys 100% to get us sorted

Sky is always very friendly and easy to work with. I have faith she can fins out what is going on, although it may take some time. This issue has been plaguing us for several days.

Thanks CodyThe best customer service ever! I'm a happy customer.Thanks

AMAZING CUSTOMER SERVICE!!! REALLY QUICK RESPONSES AND SPOT ON!!! WOULD LIKE TO REQUEST PENNY EVERY TIME FOR ASSISTANCE!!!

Queta helped me out, it's been really nice chatting with her. She is polite and helpful. Gonna buy your product. Thank you

can you assign the ip to my 2nd NIC at the earliest? as i see my 2nd NIC is in down state. kindly do the needful

This support is on another level like hiker was the best thank you for your great customer support guys 🫡

person with great patience and knowledge to detect and solve the problem posed.I recommend it 100%

Thanks Penny. I have informed Lily and she will reply to the ticket. Kindly get the IP updated after that asap. Best Wishes :)

The best support i've until now, very helpful and support for more than an hour

Thank you so much for your help and support. Best Wishes Always. Awaiting reply.

Agent Cathy is reactive and efficient. She quickly solved my issue. I recommend.

This person's salary and position should be increased, he helped me for an hour without a break, may God be pleased with him

mario was very gentle and effective with my requests. very satisfied

Super fast support, immediate solution and the problem was permanent solved. Amazing!

Thank you for a job well done. I love your style of solving issue

Cathy is a good support. Answered my question with professional way. Thanks. Protect her at all cost.

Sky confirmed that retail license is what my server was asking for,

As always, great customer service. Great company that thinks about their customers

So far DBM has been great, the products are great for the most part, the customer service techs always have the knowledge to fix the problem and are always nice

Very nice, hard worker and does not complain when it is a lot of work.

The agent did everything possible to help me, but 1 server (69.197.142.41) is still down

Preston He is very good person and he helped me very well, I'm satisfied with his services. Thanks Preston.

Your customer support team is very fast and always solution orianted. Thank you very much.

Pretty good customer support just always confused why they do "bye~"

Alina help me to get the best requirements for my work and understand my problems

as usual the support of DataBaseMart is the best and it was a pleasure work with you.

This communications channel is the only way that I've been able to get information about a downed server during this extreme situation. I am very relieved to understand the nature of the issue and status of repair efforts. My server has been unavailable for over 12 hours and that is highly abnormal for a VPS at this datacenter. My support ticket was not getting replied to and my customer was getting uncomfortable. Chat gets my vote as a keeper and I will use it more frequently. (I am responsible for 6 VPS servers)

Than you so much for your help, support and time. Best wishes always Cody :)

the agent provided me with very good support and a very good alternative to my problem

Thanks for trhe prompt reponse and request to verify the initent of the ticket.

The staff is cheerful, harmonious and dedicated in explaining. I am very satisfied with your service.

Patient, kind, and helpful. Needs a raise. Crazy it's only one person working.

The agents were very supportive in resolving the issue, which was ultimately resolved by restoring a backup of the server, because we was hijacked with ransonware.

a real professional. He worked for 1 hour and found and solved the problem.

excelente soporte me ayudo con las dudas y me llevo de la mano para poder arreglar mi problema con la RDP.

Jay was extremely helpful and quick. Such a great customer support plays big role in customer eyes.

the VPS products/services are incredible. The value the customer needs and they focus on his satisfaction.

Considering your infrastructure had been hit by a tornado, I say thank you so much for assisting. In my thoughts and prayers.

Thank you always for your quick response. Mario Q was the agent who helped me now. He/she did it quickly. Thank you again for your service.

Sky did a good job of making it so I could get into our servers again. We still need help getting our servers to communicate with each other so our scripts run successfully.

You are guys very polite; I really appreciate it! Thank you guys!

Best Wishes Team DBM and it's our honour to work with you too 👍👍

This might be the best website I have ever tried for virtual computers :)

Very clear, responsive and helpful. Never thought asking for support could be a great experience like this. Thank you

Cathy was very helpful on the online chat and was able to handle the issue quickly. That said, we did have to wait from about 11:15 AM CT to almost 8 PM CT to have the issue corrected.

Jonathan is a Pro. and very polite. I strongly advice to raise is salary!

Alina is a very helpful person and fast on dealing with problems.

Thanks So Much for help and Understand me Good night Mohamed Wael from Joystick6

Although I had to wait almost 3 hours to get support, once it arrived Penny G was able to quickly correct most of the issues to where we are again able to have our production scripts finish successfully.

If possible for sql installation, I should not have to request via ticket since it is mentioned in the order

A collaboration, of more than a decade. Once more, thank you for your great support and professionalism.

Agent worked to correct the issue quickly, however there was a long delay before the chat was picked up by an agent. I assume the staff was quite busy, but almost 40 minutes is a pretty long gap when a companies production server is down.

I use the VPS service of Database Mart site, there was a problem and within 2 hours my problem was solved. I am very satisfied with the service I received, I recommend it to everyone :)

The agent was very helpful in assisting me with my issue. Cathy was very professional and patient.!

Best customer support ever if I was a millionaire I would give you all my money

Penny assisted and resolved my problem. Thank you very much for your patience and knowledge.

The agent clearly communicated with me and solved my problem in no time. Thanks.

Paid Account has been activated! Dear velu R, Congratulations! Your paid account has been officially activated. It enables you to make payments for your service

Queta was absolutely amazing solving all my issues, with extremely patience and dedication. outstanding professional thank you so much!!!

The customer service is very enthusiastic and the response speed is very timely.

Superb service. I'd certainly keep using you guys for the great support you have

Best customer support (I wonder when gpu servers are available makes sence they are tight)

This customer support Is the best, like there's nothing that can rate how good it is.

Hiker deserves lots of praise for staying calm during an hour long troubleshooting.

Agent was extremely helpful and solved my problem very quickly. I appreciate Hiker solving the issue so fast and being so kind.

hi I get “Your account has been suspended. You are temporarily unable to log in. Please contact us if you have any concerns.” when I try to log in to my account, please help me fix it. my email vgh464748g@gmail.com

Cathy was patient and able to fix the problem very quickly. Very positive chat.

Penny G was of great help. They listened and were good in communicating.

He tooks time to listen to my complains in the pphpmyadin, that I have been facing for the past 24hrs and gave me specific time to sort it out.

I am very happy with your support. A guy name Hicker really help/guide me to decide on purchasing the VPS

My issue was jhandle and resolve quickly. It's awesome.stephane

Support was great and quick, my only recommandations was for having a upgraded website with a good interferance and changing the plans manullay by user. As I need to contact on support for that. Well Yiding, the guy who asseted me was a great, he made it quick and was good to communicate, my ratings goes to him and all support team! Thank you xD

competent professional person was able to answer all my questions quite quickly

Helped me with everything I needed, please print a photo of this person and put it on the wall and write "employee of the month"

Works very hard to fix your problem and give you the correct information in a timely manor. He deserves a Raise!!!!!!!

Took a bit of time, but eventually got my problem figured out and solved. Thanks! :)